Policies & Guarantees

GUARANTEE OF QUALITY
Since 1963, Austad’s has had a commitment to Quality. If any product from Austad’s Golf has a manufacturing defect, we will repair or replace it, free of charge.

GUARANTEE OF PLAYABILITY
Your satisfaction with any new club purchase from Austad’s Golf is assured with our 30 day playability guarantee. If you are not satisfied with your club purchase, return it to us within 30 days and receive an exchange or store credit, less a 20% restocking fee.

GUARANTEE OF LOW PRICE
Austad’s Golf is committed to providing value to our customers. We will match any local or prominent national competitor’s price on an identical, instock item or we will refund the difference within 15 days of your purchase.
 

BEND OVER BACKWARDS
Austad’s Golf offers a wide array of special services, including:

Custom Club Fitting: We offer FREE club fitting to ensure the right clubs for your game. See your sales representative for details.

Club Repairs: We offer guaranteed workmanship at competitive prices for all of your regripping or club repair needs.

Gift Cards: Can’t decide? Give Austad’s Golf Gift Card. Card can be purchased for any amount and are honored at all Austad’s Golf locations and for catalog and on-line purchases.

Corporate/Tournament Gifts: Looking for that special gift for your customers or tournament? Austad’s has hundreds of great gift ideas, including logo golf balls. See your sales representative for details or call 800.444.1234.

Layaway: Reserve the hottest, newest clubs now. Just a 20% deposit holds your merchandise for 60 days.

Special Orders: If you can’t find what you are looking for, let us know and we will special order it for you.

Mail List: Golfers on Austad’s Golf preferred customer mail list receive advanced notice of our sale events, special offers and promotions just for them. Make sure we have your current address and e-mail.
 

RETURN POLICY
I.D., NAME AND ADDRESS REQUIRED ON ALL RETURNS

RETURN WITH RECEIPT
• Exchange
• Store credit via gift card
• Cash (if return is under $100)
• Corporate refund check (if return is over $100)
*Store credit or exchange only for Playability returns

CREDIT CARD PURCHASES
• Credit to the customers credit card account

RETURN WITHOUT A RECEIPT
• Exchange
• Store credit via gift Card